What to Expect in the Weeks Ahead
There are a few updates coming to Online Banking and the Mobile Banking App. New features include an easier way to deposit checks, Touch ID to login to Mobile Banking , and a quick balance feature.
Mobile Banking: What You Need to Do
1. Download the New Mobile Banking App by January 16, 2018. Look for PAHO/WHO FCU on your phone’s app store.
Download for Apple iOS
Download for Google Android
2. Login to the new app using your current Online Banking Username and Password.
Your username in the old app was your account number. That will not work in the new app.
3. Once you’ve successfully logged onto the new Mobile Banking, delete the old app. The old app will no longer work after January 16, 2018.
Online Banking: What You Need to Do
All you really need to do is update your browser bookmarks on January 16, 2018. Other than that, login as usual to transfer funds, pay bills, and enjoy the new look and feel of Online Banking.
Both Mobile and Online Banking will update on January 16, 2018.
If you have any questions or need help, check out our list of FAQs below.
Frequently Asked Questions (FAQs)
Have a question about the update to Online Banking and the Mobile Banking App? See our list of FAQs below. If you don’t find an answer here, call us at 202-974-3453 (toll free 1-866-724-6328).
Q: When do the changes take effect?
Online Banking and the Mobile Banking App updates will go live on January 16, 2018.
Q: What is changing in Online Banking?
The big change is with the URL where Online Banking is located. On January 16, 2018 the Online Banking URL will change. Go to the homepage of pahofcu.org to get to the new login page. If you have Online Banking bookmarked in your browser, you’ll need to update to the new site. Other changes in Online Banking affect the look and feel of the service.
Q: What is changing in the Mobile Banking App?
The current app is being replaced by a new one. On January 16, 2018, the current app will no longer work.
- Download the new app before January 16, 2018.
- Login by using your current Online Banking Username and Password.
Other changes include: improvements to mobile deposit, a quick balance feature, and the ability to use your smartphone’s Touch ID to login to Mobile Banking.
Q: Where do I find the new app?
Download the new app at your smartphone app store. It’s a free download.
Find Your App Now (for Apple iOS) (for Android)
Q: How do I login to the new Online Banking?
Nothing has changed. You can login as usual to Online Banking with your current Username and Password.
Q: How do I login to the new Mobile Banking App?
You will no longer use your account number as the Username when logging into Mobile Banking. Instead, you must use your current Online Banking Username and Password to login to the app.
Q: Should I delete the old Mobile Banking App?
Yes. Once you have successfully downloaded and logged into the new Mobile Banking App, you should delete the old one to avoid confusion and because it will be retired on January 16, 2018.