NCUA Warns Consumers about “National Credit Union” Phishing Scam
Website Uses Logo Similar to NCUA’s, Mimics Website Design and Language
ALEXANDRIA, Va. (March 17, 2015) – The National Credit Union Administration has received reports of an online phishing scam that uses a website with a logo and a design similar to the agency’s own site in an attempt to convince unwary customers to provide information or send money.
Consumers have received emails from the National Credit Union website, which apparently originates in Australia and claims to offer services in the United States, Europe and the Commonwealth of Independent States. This website is not affiliated in any way with the National Credit Union Administration, a federal agency, and the emails are not from NCUA.
Consumers Targeted by Vishing Scam
ALEXANDRIA, Va. (Jan. 21, 2014) – The National Credit Union Administration today warned consumers to beware of a new telephone fraud, known as a “vishing” scheme, that is using the agency’s name in an attempt to obtain personal financial information.
Several credit union members have been contacted by an automated phone call claiming to be from NCUA and notifying consumers their debit cards have been compromised. The call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information.
Anyone contacted by this so-called “vishing” scheme should immediately contact NCUA’s Consumer Assistance Center Hotline at 800-755-1030 or by email at firstname.lastname@example.org to report the scam. Operators answer calls Monday through Friday between 8 a.m. and 5 p.m. Eastern.
Please be aware of email phishing attempts pretending to be from the credit union. We will never email you from an email address other than email@example.com or from one of our staff's email addresses that has the first initial and last name of our team member followed by "@pahowhofcu.org". If you do receive a suspicious email, please do not respond to it and contact us directly at 202-974-3453 or 866-724-3628.
Random Text Message Scam
If you have received a text message in regards to your credit/debit card being restricted DO NOT RESPOND with any personal information as this is a fraud attempt. Random financial institution account holders are being targeted and being asked to respond with personal information. This text message was not sent by PAHO/WHO FCU.
Example of Fraudulent Text Message:
MSG: Due to irregularities security systems, we decided to restrict your Federal CU card. For your safety, call 1-(919)-481-9115
If you are a PAHO/WHO FCU member and have received a text message similar to this and have any questions please contact us at 202-974-3453.
Fraudulent SCAM Emails Using the IMF Name
Fraudulent SCAM emails, letters and notices are currently in circulation indicating to be authorized by the International Monetary Fund (IMF). DO NOT RESPOND to these emails.
Please follow this link for more information: http://www.imf.org/external/scams.htm
NCUA Fraud Alert
The purpose of this fraud alert is to inform credit union members about a recent phishing attempt to obtain member credit card account numbers, expiration dates and electronic signatures. In cases reported by NCUA, the perpetrators sent fraudulent e-mails, representing to be from NCUA, the credit union members and the general public. The emails state the NCUA will add $50.00 to the member's account for taking part in a survey. The link embedded in the message directs members to a counterfeit version of NCUA's website with an illicit survey that solicits credit card account numbers and confidential personal information.
We are highly concerned about the risk of imitating the NCUA website and the use of the NCUA official logo to potentially make the scam appear more authentic to unsuspecting members. NCUA will NEVER ask credit union members or the general public for personal account information as part of a survey. Any e-mail that alleges to be from NCUA and asks for account information is fraudulent and should be treated as suspicious. We have taken steps to shut the site down, but credit union members should remain alert to possible variations of this fraudulent e-mail.
For more information of protecting yourself from fraud please review this informative guide from the FTC
IRS Fraud Alert
Criminals have been stealing the IRS logo to persuade people into divulging financial information. As a taxpayer, you can avoid becoming a victim of these schemes by recognizing a simple rule. The IRS never communicates by email. If the communication purports to be the IRS asking for information, it’s a sham.
Many times, people receive emails that look like they came from the IRS about rejected tax payments, balances, penalties, and changes to their account.
IRS agents won’t call taxpayers asking for personal information and they do not use email. In general, they communicate by mail. Because their notices look official, people often don’t question them.