Digital Banking is Getting an Upgrade

A smarter, simpler digital banking experience is coming soon. Whether you prefer banking on your desktop or mobile device, PAHO/WHO FCU’s new digital banking platform can help manage your money seamlessly, anytime, anywhere. 

How You Can Prepare - Next Steps

  • Please verify your contact information - email and phone number - are correct and up to date. 

Members who are using the existing PAHO/WHO FCU’s Online Banking system (through web browser or mobile app) will be able to use their existing credentials (Username and Password) to log in for the first time. If you do not have or have forgotten your Username or Password, instructions along with descriptions of new features are listed below. If you use the existing mobile app, you will need to delete the old app and download the new app.

Answers to Frequently Asked Questions

If I am an existing PAHO/WHO FCU Online Banking Web Browser and/or Mobile App user, how do I access the new system?
  • For Web Browser Online Banking: Go to the PAHO/WHO FCU website at www.pahofcu.org and select “Online Banking Login” on the right side of the web page. 
  • For Mobile App Online Banking: Download the new PAHO/WHO FCU mobile app from the Apple or Google store.
    The new mobile app looks like this 

Then enter your existing Username and Password. If your existing Password does not meet new password safety requirements, you will be prompted to update your password after initial Login.

If I have never used the current system, how do I Enroll?

To “Enroll”, simply complete the following steps for the web browser or mobile app online banking: 

  • For Web Browser Online Banking: Go to the PAHO/WHO FCU website at www.pahofcu.org and select “Online Banking Login” on the right side of the web page. 
  • For Mobile App Online Banking: Download the new PAHO/WHO FCU mobile app from the Apple or Google store.
    The new mobile app looks like this 

Then select “Enroll” 

  • Then enter your Account Number, Social Security Number (SSN), or Individual Tax Identification Number (ITIN), and Date of Birth. Create a Username and Password. For security purposes, DO NOT use your SSN or ITIN in creating your credentials. Save this information securely to Login next time. See “Need Assistance” below if you do not have SSN or ITIN.
  • Next, you will be asked to agree to the Terms and Conditions and Electronic Communications (enroll in eStatements and eAlerts).

Need Assistance. If you need any help with the steps listed above, please call PAHO/WHO FCU Member Services at 866-724-6328 (toll-free), Monday - Friday 8:00am - 3:00pm ET for assistance.

Will I have to download a new mobile app if I already have the PAHO/WHO FCU app on my phone?

Yes, you will need to download the new PAHO/WHO FCU mobile app from the Apple or Google store.
The new mobile app looks like this 

You will also need to delete the existing/old mobile app as it will no longer work.
The existing/old mobile app looks like this

Google Play Store  

 

Apple App Store

Will I have to enter the verification every time I log in?

No, you can select “Remember me” on the Login page. Then, you will only need to enter a verification code if you log in from a different device or IP location or if you have not logged in to the system for period of time.

What if I forgot my Password?

Yes, you can reset your “Password” using the “Need Login Help?” on the Login screen. You will receive a reset verification code to your email we have on file. If you do not receive the email, call PAHO/WHO FCU Members Services at (202) 974-3453 or 866-724-6328 (toll-free), Monday - Friday 8:00am - 3:00pm ET or send a secure email to fcu@pahowhofcu.org for assistance.

How do I update my address, email, phone numbers, or Avatar/Photo?

To ensure information is accurate for all online banking activities (credit card, IPAY, authentication codes, we have streamlined where you will update this information by following the steps: 

  • Login to Web Browser Online Banking: Click on the “Round Avatar Icon” on the left side of the menu at the top of the page. You can also click on “More” icon and then select “Profile Settings” on the right side of the web page. Enter your changes, then select  the “Save changes” button on the bottom left of the page.
  • Login to Mobile App Online Banking: Click on the “Round Avatar Icon” on the left side of the menu at the top of the page. Click on “Edit” on the top right of the page. Enter your changes, then select “Save” on the top right of the page.

TIP: You can add/edit an Avatar or Photo to your profile by clicking on the “Camara Icon” and uploading an avatar image or photo.

You will receive an email from no-reply@notifications.pahawhofcu.org informing you that your contact information has been successfully updated for PAHO/WHO FCU. 

Who can I contact if I need assistance with using the new online banking app?

If you need assistance with accessing or using the new online banking app, please call PAHO/WHO FCU Member Services at (202) 974-3453 or 866-724-6328 (toll-free), Monday - Friday 8:00am - 3:00pm ET; or send a secure email to fcu@pahowhofcu.org. Member Services can help you with all your questions, including: 

  • Email address or contact information is incorrect.
  • What happens if my email address or phone number used for one-time passwords (OTP) is not updated in the new online banking system, how can this issue be resolved?
  • What should I do if my account is locked after multiple login attempts?

Stay Tuned for More Details

We'll be sharing additional updates here and via email in the weeks ahead. Keep an eye on your inbox and follow us on social media to stay up to date on the latest news.