Frequently Asked Questions


Yes, the PAHOFCUCARDS app is only for managing your PAHO/WHO FCU debit or credit cards. This is a separate app than our existing PAHOFCU mobile banking app and requires a new user account setup.

To add additional cards from the Account Summary screen swipe left on the image on the card you have already entered and then tap on Add Card.

You need to have the card number for one of the cards you want to manage using this app, information about the primary cardholder, and contact information that will be used to set up your profile. 

Your username should be between 6 and 16 characters with no special characters (ex. #, !, or &), cannot be your first or last name, and must be unique in our system. Your password should be at least 8 characters and must include a combination of uppercase and lowercase letters, numbers, and special characters. The email address you enter should include the @ sign, should be valid, and must also be unique in our system — only one user account can be tied to a given email address.

 Please return to the login page and tap on ‘Contact’ to get the phone number you can call for additional assistance. 

 You can view and filter your card transactions, pay your credit card bill and view payments previously made, lock or unlock cards, and report cards lost or stolen.

You can see transactions and payments related to the credit or debit card(s) you have added to your user profile. If you would like to add more card accounts to your user profile, you can swipe to pull up ‘Add Card’ all the way to the right of the Account Summary.

The latest version of iOS and Android are supported, as well as the two previous versions.

As long as there is an internet connection, via either a mobile data plan or a Wi-Fi connection, the app will work.

Please call the number provided. If you tried to log in to your account but failed to enter the correct username and password five or more times, then your account will be locked and will need to be unlocked before you can log into the app.

This message may sometimes indicate there is a wide-spread issue with the app. You can try to uninstall and re-install the app. You can also tap on ‘Contact’ to reach a phone number that you can call for assistance or to report the issue.

If you forget your username, tap on ‘Forgot Username’ and enter the email address associated with your profile. You then will be prompted to answer a security question. After you verify your identity, we will send your username to the email address you provided.

If you forget your password, tap on ‘Forgot Password’ and enter your username and one of the card numbers that has been associated with your account. You then will be prompted to answer a security question. After you verify your identity, we will send a temporary password to the email address associated with your profile. The temporary password will expire after 1 hour. Return to the login page, login with your username and temporary password, and then you will be prompted to enter your temporary password once again and to pick and verify a new password.

 Yes. If you have the card number and information about the primary cardholder, you can add the card at the time of enrollment or after enrollment by swiping to the far right in the Account Summary and then tap on ‘Add Card’.

Due to limits on the availability of particular information on checking or savings accounts, your account balance is not visible for your debit card(s) inside this app.To see your savings or checking balances you need to use the PAHOFCU Mobile Banking App. If you are not already enrolled for this app you can download it from the Apple Store or Google Play.

You are getting this message because you reported that the address we have on file is not correct. We do not want to process the report and then send your replacement card to the wrong address, so we need to update your address first. Please call the phone number provided inside the app.

You can view credit card payments that are pending. Once a payment is scheduled, changes cannot be made to it, however the payment can be cancelled.

Your card's nickname will appear on the Account Summary, Transactions, and other screens. Its purpose is to help you distinguish between different cards that have been added to your user profile.

On the Account Summary, tap on the 3 horizontal bars in the upper left corner, and then tap on the Edit Profile icon to the right of your username. From this screen you can manage your profile picture, edit your profile information, update your password, and change your security questions.

You will not be able to change your username after enrollment, nor will you be able to edit your mailing address inside this app.

If you need assistance and you are on the login page, tap on ‘Contact’ at the bottom right to pull up a number you can call. If you are already logged in to your account, tap on the 3 horizontal bars in the upper left, and then tap on ‘Contact’ at the bottom of the menu that appears.